If you buy a hosting package on our website, you will get discount offers on our various web hosting plans, but you can always upgrade your hosting plan with additional services or packages.

Check out our discounts on our special hosting plans: https://www.hostcano.com/shared-hosting/.

Please get in touch with your client manager or report this issue at our support center for more information: https://my.hostcano.com/submitticket.php?step=2&deptid=1.

We will activate your purchased HostCano web hosting services within 1-2 business days from the purchase date. Once the services have been activated, you will be able to log into your control panel, HostCano control panel, and start using the features of your hosting plan.

Your billing cycle starts once you activate your account.

Your 1st monthly payment will occur on the day you activate your account and will be charged to the credit card or Payment Gateway on file. 

For example: If you purchased HostCano services on May 9, 20122, the billing cycle would run from May 9, 2022, until June 9, 2023. 

As far as we know, while we can host every standard website, this is not the case with apps, scripts, or other uncommon things. It’s all about the configuration, and sometimes we don’t have the shell for a specific app, script, or other stuff.

But the most important is to understand that the servers we use to host the websites are all owned by us. We don’t rent them from someone else. So it’s not like we’ll say: “Oh no! We don’t have a server for your site!” Instead, we’ll move your site to another server if needed. And believe me, we do have plenty of servers to go around.

Most of our paying customers use the script as intended, but some use it to host unique websites or apps that may not be allowed elsewhere.

Some (typically not tech-literate) customers complain that this hosting is not allowed by Hostcano’s terms of service, but we consider them unjustified since we are not the owners of the websites that are hosted; only their owners know what they have hosted, and we have no way to verify or prevent it. In addition, hosting providers have faced problems with people using their services for illegal content, from copyright infringement to child pornography.

To support these customers, we decided to make Hostcano “opaque,” meaning that the IP addresses of its users are obfuscated and cannot be traced back to the users. The content of their websites is still visible to everyone on the Internet (for example, if someone knows the address), but nobody can see who created it and who is behind it unless they follow the links from the site itself.

Further, we recommend you to please refer to Hostcano terms and conditions.

No, domain names are sold separately.               

Domain registration is a one-time purchase and always includes an automatic renewal service.

When you sign up for dedicated hosting, you get a web server and an IP address. Signing up for shared hosting gives you a share of that web server with several other customers. The difference between dedicated and shared hosting is that the dedicated server is just for your business, but the shared server shares its resources with several other clients. When choosing shared hosting or another option, it’s important.